The Guarantee to our handmade products and for the ready to go collection, reply only for products that have a construction error and cannot cover damages like color transfer, accident, bad use or any alteration , or repairs to any other place except Sosho.gr. Either you purchased online or you purchased at the store, Sosho store offers excellent service and can help you with all the repairs where possible. We discourage fiercely the add of protective soles from plastic at our handmade products , because will change the balance of the shoes and can cause damage to the products. In case you purchase handmade shoes from our website kai you wish for our help for the best result possible in designs choices, color combinations, heel height and other modifications to the already existing designs a member of our team will be very happy to consult you for the best result to the process.